Will this item work with phone company voice mail?
No and Yes...
We have two types of products. For one type (tone detection), officially
we don't recommend using phone company voice mail. For the other
product (distinctive ringing) we do.
That said...There are many people including myself that use phone
company voice mail with a switch. The only thing we use it for
is if the phone is busy. Of course, the ability to record a message
while you are on the phone (when your line is busy) is the only
real advantage of voice mail over an answering machine. Any answering
machine that will let you call in for messages is as good as the
phone company voice mail. A good answering machine usually does
a whole lot more (time stamping for example). When we are not
home, we use an answering machine to retrieve our messages. When
the line is busy, we receive our voice messages on phone company
voice mail.
Once you understand how this works, you will see that using phone
company voice mail is actually the best way to get the most out
of your switch because without it, if your line is busy, callers
get a busy signal. With the phone company voice mail, you can
get messages while you are on the phone and if it's a fax call
it that comes in while you are on the line, it will be the same
because most fax machines will automatically call back if the
line is busy or if it can't make a connection (fax machines require
a handshake between both machines before it registers as sent).
If it's a manual call, the caller would have to resend the fax
later anyway. Using voice mail is actually an advantage as long
as you also use an answering machine. Because you need both, this
is why we don't officially recommend it.
The type of product that we recommend to work with phone company
voice mail is called the SR. What you will need to do is call
your local phone company and be sure that your distinctive ringing
service will transfer calls separately. In every area that I know
of the distinctive ringing service will transfer calls from your
main number only if you ask them to set it up that way. You might
have to call your phone company to be sure that's the way yours
is set up and if not have them change it but most likely this
is the way the service works. When you call them to see, just
ask them if you can forward your main number and not your distinctive
ringing number to the voice mail. I think they will say yes. If
you can, it should work fine.
Most likely you should go with the distinctive ringing product
(SR) but let me explain how each of these units works so you can
weigh the pros and cons for yourself:.
There are two ways we route calls: tone detection (The Stick)
and distinctive ringing (SR Series).
Tone detection: Here the box immediately answers the phone call
but the caller (if it's a voice call) doesn't know it because
the switch (The Stick) generates a ring tone so the caller thinks
the phone is ringing but what the box is really doing is listening.
It listens for one of three things: cng tones (the tones a fax
machines identifies itself with), dtmf (touch tones pushed on
the keypad or appended to the dialing string - typically used
to transfer incoming modem calls), or the lack of a signal (this
is the default port typically used for voice or answering machine).
The box (The Stick) listens and quickly identifies what type
of call it is and then routes it to the proper device. In the
default application, the box would screen for fax tones, if its
a fax automatically send it to the fax, if it hears the modem
access codes, it sends the call to the modem or if it's voice,
the call would be automatically sent to the phone and/or answering
machine. This product is called the Stick
and it requires no extra phone company services.
The problem with the voice mail is...since the Stick answers
the phone it can't send the call to the voice mail. You must use
an answering machine when you are not home or if your phone line
is not busy. If you are not home, all voice calls will ring your
phones for how many times you have your ringer set to, then your
answering machine will pick up. If the call is from a fax or modem
it will automatically be routed to your fax or modem respectively.
If your phone is busy (you are on the phone or a fax or modem
call is being processed), the second call would go to your voice
mail. You simply leave a message on your voice mail to the effect
of "Thank you for your call. All of our lines are busy right
now. If you would like to leave a message, please leave it after
the tone. If this is a fax call, please try back in a few minutes
when the fax lines are free. We look forward to serving you."
For many people including me, this works great. Maybe it's not
the perfect solution because you need two types of answering devices
but it's much better than not using the switch. As long as your
phone line is not busy and you are not able to answer the phone,
you get your messages on your answering machine. If the phone
is busy, you get your messages on the voice mail. Actually this
application is better than using an auto switch without the voice
mail because you receive your voice mail while you are on the
phone whereas without the call processor callers would get a busy
signal and not be able to leave a message. The most economical
tone detection unit we have is called the
Stick.
We also have a two line Stick which will allow up to five devices
on two phone lines. If one line is busy, it automatically finds
the open line. For incoming calls you must subscribe to the phone
company's "circle hunt" or "busy line transfer"
in order for it to switch to the other line when one is busy.
Since the box is routing on two lines (always finding the open
line), it's not as likely that your phones will ever be busy.
You probably would not even need the voice mail for your busy
calls (because usually one of the two lines will be open to route
your calls) If you have two lines, the Stick II might be the best
product for you. You can see the Stick
II online.
The best way to detect calls with phone company voice mail is
with Distinctive Ringing Call Processor like the SR.
With this approach, you would not need to use an answering machine.
You use the phone company voice mail to receive your all of your
messages when you are not available to answer the phone.
Distinctive ringing: Distinctive ringing is a service offered
by your local telephone company that you pay about $2.50 a month
per number for (similar to the way you pay for call waiting and
other features). What it does is gives you up to three phone numbers
on one line. Each number issues a different ringing pattern so
if it's a normal ring you know its phone number one, a double
ring is phone number two and so forth. What a distinctive ringing
box (The SR) does is monitor the line and then routes the calls
by phone number to the specific device for that phone number.
The box never actually answers the phone to listen like the tone
detection models do so calls can be forwarded by phone number
thus your phone company voice mail will work just like it does
now plus anyone who calls your fax number will be routed to the
fax . The SR constantly monitors the phone company patterns so
it just passes the phone company signal to the correct device
as soon as it detects the phone company ring voltage . With the
SR Series , you have two or three phone numbers sharing one line.
In this application, you actually have a fax number and a modem
number (and a voice number or other number with the SR-3). If
the line is busy, you still need to use the message on your voice
mail as mentioned above but you don't need an answering machine.
Using one of our distinctive ringing switches is just like having
2 (or 3) dedicated phone lines except you can't have more than
one call going at a time on your single line. You call one number
for your fax, another number for your modem and/or another number
for voice. Each device has it's own phone number.
This product is the SR. We have 2 SR products:
SR-2
(two phone numbers) or SR-3
(2 or 3 phone numbers).
Either of the solutions could work for you with phone company
voice mail . It just depends on your preferences . The main differences
are: how many phone numbers you want and whether you have or are
willing to buy an answering machine, .
With the Stick,
you have one phone number for both fax, modem and voice The Stick
routes the call on one number and one line to the correct device
(voice, fax or modem). The Stick requires no additional phone
company services. It does require that you have an answering machine
to answer you calls when your phone is not busy.
The SR-2 would give you two phone numbers, one for your fax and
one for your voice. The SR-3 would give you the choice of two
or three numbers on one line and allow for future expansion (it
has a toggle switch on the front). The SR
products do require that you subscribe to your local
phone company's distinctive ringing service for them to route
calls to the right device. You do not need an answering machine.
I hope this answers your question. Most likely the SR
is the best product for use with phone company voice mail but
I wanted you to be aware of your options.
